Just a quick message to let you know that we love our bikes.
Terry, we especially want to thank you for sharing your knowledge about
bikes and what you thought was more suitable for us.
We initially went to your shop as part of our looking around bike shops to eventually buy a bike each as a different form of exercise for our increasingly sore hip & knee joints. You impressed us with your desire to listen and address OUR needs combined with your greater understanding of what is possible to give us a better and more fulfilling enjoyment of cycling as a casual relaxed exercise.
Bingo – you listened and said YES I CAN. Yes, you can fit an electric
motor drive to our preferred bike. We did take one of your electric bikes
for a test ride and ended up buying excellent bikes with a quality electric
drive combination (so we now have Hybrid bikes).
After you phoned to say that our bikes were ready, we came back by bus and
rode our bikes home with some excitement. It was easier than we thought as
the electric motor enabled us to ride up hills and back home. Distance is
no longer a perceived burden – just crank up the setting to power along with
the same ease I experienced more than 50 years ago.
Also wanted to thank you for being customer focused and not sale focused.
We ended up spending more than we thought we would including accessories
etc, but in doing so we ended up with a better and more relevant solution
for our needs – ie much more satisfaction and much better value.
We also found Terry, a very nice man who knows heaps about bikes, has great
mechanical knowledge, has sound research skills and a problem-solving mind,
has the practical hands on skills, has a can do attitude – and importantly
has the ability to put it all together to help us enjoy bike riding again.
Thank you Terry & Sheridan.
PS – careful Terry, if we get a puncture out on a ride we might call you to
come & get us. Ha. Ha.
– Sue & Ken 2017