Just a quick message to let you know that we love our bikes.
Terry, we especially want to thank you for sharing your knowledge about
bikes and what you thought was more suitable for us.
We initially went to your shop as part of our looking around bike shops to eventually buy a bike each as a different form of exercise for our increasingly sore hip & knee joints. You impressed us with your desire to listen and address OUR needs combined with your greater understanding of what is possible to give us a better and more fulfilling enjoyment of cycling as a casual relaxed exercise.
Bingo – you listened and said YES I CAN. Yes, you can fit an electric
motor drive to our preferred bike. We did take one of your electric bikes
for a test ride and ended up buying excellent bikes with a quality electric
drive combination (so we now have Hybrid bikes).
After you phoned to say that our bikes were ready, we came back by bus and
rode our bikes home with some excitement. It was easier than we thought as
the electric motor enabled us to ride up hills and back home. Distance is
no longer a perceived burden – just crank up the setting to power along with
the same ease I experienced more than 50 years ago.
Also wanted to thank you for being customer focused and not sale focused.
We ended up spending more than we thought we would including accessories
etc, but in doing so we ended up with a better and more relevant solution
for our needs – ie much more satisfaction and much better value.
We also found Terry, a very nice man who knows heaps about bikes, has great
mechanical knowledge, has sound research skills and a problem-solving mind,
has the practical hands on skills, has a can do attitude – and importantly
has the ability to put it all together to help us enjoy bike riding again.
Thank you Terry & Sheridan.
Sue & Ken
PS – careful Terry, if we get a puncture out on a ride we might call you to
come & get us. Ha. Ha.
Storm Cycles have been my local Gold Coast bike shop for a few years now. I have had nothing but excellent customer service and quality servicing from them. Terry has an engineering background so I trust him with my expensive toys. Wouldn’t go anywhere else.Jane
I rented a road bike from this shop during my visit to the Gold Coast. Excellent equipment, (brand new bike, better than promised), exceedingly helpful owners as far as route suggestions and tips on roads to ride/avoid.Sergei
Just picked up my new bike from these guys. Terry has been very accommodating whilst I not only considered what bike I wanted, but more importantly, what I would actually use the bike for. Eg, Did I want to do hard and fast crit racing or 100K shop rides on a Sunday. Would definitely recommend Storm Cycles for somebody who wants to make a considered purchase and is looking for genuine advice. Also a big shout out to Stu for the professional fit. His advice on not just how high the seat should be in comparison to the bars, but different hand positions for climbing, punching into a head wind etc was really valuable.Matt
I cannot recommend Storm Cycles highly enough. I have dealt with them numerous times and the service and advice was five star and very knowledgeable. They go out of their way to give a great customer experience. Highly recommended.Julie
Friendly, knowledgeable and helpful team, and great bikes and gear. Couldn’t ask for more.Jim
Very friendly, helpful and supportive staff. The best one stop bike shop on the Gold Coast!Kerrie
Great bike service, great products, great prices and best of all, great people at Storm Cycles.Samone
Great store, easy to find and very friendly and helpful staff.Chris
I love bike shops, and as a new arrival to the Gold Coast, it was really nice to find a well run bike shop with very friendly, helpful staff. Well done guys.Cathy
Great informative bunch with quality advice and equipment. Actively involved in organising get togethers and training sessions. One of the few companies I actually look forward to seeing posts from in my Facebook news feed.Andrew
Awesome job guys… Formula is pretty simple: you are actually interested in your customers, and willing to put the time in with them, even if just passing on information on all things bike and Tri related, especially those of us who have little to no clue. That alone keeps plenty coming back to you. I, for one, know that if anyone asks about bikes, you are the first recommendation.Craig
Thank you so much for finding me my soul bike and making my Hell of the West ride not hellish at all! In fact, it was down right comfortable. Love, love, love my new bike. Fits me perfectly!!Shelley
One of the main reasons I shop is because you listen to what I want and what my budget is. You then provide me with quality products that match my requirements. I also get some info on what I could get if I wanted to spend a bit more or a bit less. I always leave feeling like I received good honest service, advice and products.Scott
Thank you very much for the bike service last week. I wasn’t sure if I would notice all that much (being a ‘bike-know-it-not-at-all’) but I sooooo did – especially going up hills and doing a little TT. The new position of the arm pads is really comfortable too. Great service and price. Thanks again.Tracey
Thank you so much boys for setting my bike up for me today! I had no idea riding could actually be fun! I was woopwooping all the way home and made it in record time. Thanks again, I really appreciate it. Now I’m looking forward to finally getting my bike time down!
Terry/Chris, just got back from my first ride on the Evo. I must say that the bike is absolutely awesome. Thank you so much for the time that you spent fitting me up on the bike, it feels fantastic. I would like to commend you on the level of customer service that you provided and the perfect condition that you presented the bike to me in, upon delivery. The attention to detail was spot on, the gear tune and other adjustments are perfect. Well done guys, I would highly recommend your shop to anyone that is looking to purchase a bike.
As you know, I purchased the BH Neo Xtreme electric bike a week ago and said I would give you feedback. I am extremely impressed by its performance, especially when on normal flat roads without the motor, it rolls beautifully. It also responds so quickly when you get to a rise, you only really need to use eco most times. I really tried it out last Friday riding into a rainstorm and at one point going up a slope so steep that it was hard to keep the front wheel on the ground . I did 42km and still had around 40% power left in the battery. We are now thinking of getting another one.
Just 6 days after my TT bike was written off, I’m blown away that I’ll be on a new Cannondale Slice later today. A BIG thanks to the team at Storm Cycles for their amazing service! Chris stayed back late last night to build it and he’s finishing it off for me now – it was well and truly worth the trip to Tugun to see Terry, Sheridan and Chris. They have all gone the extra mile to help me minimise the down time since the crash – I can’t speak highly enough of my experience. If you’re ever on the Gold Coast, you should seriously pop in for some good old fashion genuine service.
I’m up to 5 bikes from Storm so far, 1 Huub Archimedes and a Huub speedsuit and loads of accessories. Best place for great service, and an even better place for a bit of old fashioned s&*t talk!
Friendly local bike shop run by local couple Terry & Sheridan. Chris is the head wrench and also knows his stuff. Double thumbs up from someone that has been to hundreds of bike shops all over the globe. They also have some crazy deals on complete bikes so keep that in mind. I’m not sure how they can sell some of their Cannondales, Mongoose and GT’s so cheap but they are, so can’t complain when you are looking for a crazy deal.
Hey Sheridan, Terry, Chris and Ben, I just wanted to thank you all for the time and effort you put into showing me the Cannondale CAAD10 on Tuesday. I have now done about 200kms on varying roads and terrain and have to say the CAAD10 is an incredible bike for the money. The frame is stiff but not harsh even on rough roads, the steering and handling are comparable to high end carbon frames easily exceeding entry level carbon bikes. My best analogy is that my entry level carbon frame was like a Toyota Camry, did everything OK, but nothing great, and overal was a bit beige. The CAAD10 is like a Porsche 911, it is comfortable enough for coffee rides and yet handles and turns in like it’s on rails. Cannondale have a great reputation for top end aluminium frames. I like the fact they use the same frameset with all CAAD10 models. Thanks again for your service, I know I can confidently recommend you to my friends when they are looking for a new bike, parts or service
Big shout out to Terry, Sheridan and Chris and the team at Storm Cycles for all their assistance in purchasing my Supersix Ultegra.
Wonderful after sales service – a personalised, chaperoned ride at sunrise! Thanks Sheridan – I’m loving my bike!
BrendanMy new Cannondale Evo 2 (photo) from the most helpful and friendly people you will ever meet down at Storm Cycles.
Hi guys, got a letter from you reminding me of my free warranty service – thank you very much, but being in Brisbane, I’ll stick to looking after it myself. Awesome service though. Kudos.
Best bike shop on the Gold Coast… outstanding service before, during and after you have bought your bike!
Hi guys, finally put my new black and yellow seat on my bike. It’s awesome. You are the best for finding it. Thanks!
Hi guys, Nice to meet you yesterday. Thanks again for going the extra mile to find that derailleur hanger!
Thanks Sheridan. We need more companies like yours in Australia, providing first class service and feedback!
Every girl’s dream! A Cannondale designed for them. Thanks Terry and Sheridan for the patience and great service … I’m having a ball!
Am a non-lycra type looking for a good value, tough commuter. I found Terry and Sheridan to be very knowledgable and helpful. Thanks guys!
This is what a local bike shop is supposed to be about. People who know their stuff and are there to help customers. It’s obvious when you walk in, this is a helpful no-bs bike shop.